Privacy Policy

1. What This Policy Covers

This policy applies to:

• our website
• our SaaS platform (CabiPro)
• communications and support interactions
• any services we provide to you

It explains how we handle personal information — meaning information about an identifiable person — and certain business data you store inside CabiPro.

2. Information We Collect

We collect information only when reasonably necessary for our functions and services.

2.1 Information you provide directly

This includes information you submit when you:

• create an account
• join our waitlist
• book a demo
• contact support
• fill out forms
• use features inside the platform

We may collect:

• name
• email address
• phone number
• business name
• role or job title
• account login details (passwords are encrypted)
• communication and support messages
• billing and subscription details (processed securely through third-party providers)

We do not collect sensitive information unless absolutely necessary — and only with your consent.

2.2 Business data you store in CabiPro

CabiPro is designed for cabinet manufacturing operations. You may upload or generate data such as:

• customer information
• supplier records
• production schedules
• materials and inventory data
• employee details (e.g., names, job roles)
• project notes, drawings, photos, and documents

This remains your data. We process it only to provide the service and support you.

We do not use your business data for:

• advertising
• third-party sales
• unrelated data analytics

We only access it when necessary (for support, security, or maintenance).

2.3 Information collected automatically

When you visit our website or use our app, we may collect:

• IP address
• browser and device type
• usage and navigation patterns
• pages viewed and actions taken
• diagnostic and error logs

We use this to:

• improve performance
• detect fraud or misuse
• enhance features and usability
• maintain security

3. Why We Collect Your Information

We collect and use information to:

• create and manage accounts
• provide and maintain access to CabiPro
• improve the reliability and performance of our services
• communicate about updates, changes, or service issues
• respond to enquiries and support requests
• process payments and subscription management
• ensure security, fraud prevention, and compliance
• develop new features and improvements
• meet legal and regulatory requirements

We do not sell personal information.

4. Cookies & Tracking Tools

We use cookies and similar technologies to:

• keep you signed in
• remember preferences
• measure site performance
• improve functionality

You may adjust cookie settings via your browser; however, some features may not work properly if cookies are disabled.

5. How We Protect Your Data

We take reasonable steps to safeguard personal information using measures such as:

• encrypted data transmission (HTTPS/TLS)
• secure cloud infrastructure
• restricted, role-based system access
• periodic security reviews
• data backups and redundancy
• monitoring and logging for suspicious activity

While no system is completely risk-free, we continuously work to maintain strong protections.

6. Notifiable Data Breaches (NDB Scheme)

If a data breach occurs that is likely to result in serious harm, we will:

• investigate promptly
• take corrective measures
• notify affected individuals where required
• notify the Office of the Australian Information Commissioner (OAIC), in line with the NDB scheme

Transparency matters — and we will always act responsibly.

7. Sharing Your Information

We may share information with trusted third-party service providers who assist us in delivering CabiPro, such as:

• cloud hosting services
• email and notification services
• analytics platforms
• payment processors
• customer support tools

These providers:

• operate under confidentiality agreements
• may only use data to perform agreed services
• must comply with privacy protections equivalent to Australian standards

We may disclose information where legally required — for example:

• responding to lawful requests
• preventing fraud or wrongdoing
• enforcing our terms

If our business structure changes (e.g., sale or merger), we will notify you and ensure continued protection under applicable laws.

8. Overseas Transfers

Some service providers may store or process information overseas.

Where this occurs, we take reasonable steps to ensure that such providers:

• protect information adequately, and
• handle it in line with the Australian Privacy Principles.

9. Data Retention

We retain information only as long as necessary for:

• account management
• service provision
• legal compliance
• dispute resolution
• security or audit purposes

When data is no longer required, we take reasonable steps to delete or de-identify it.

If you cancel your account, you may request deletion of stored data unless retention is required by law.

10. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

• request access to personal information we hold about you
• ask for corrections to inaccurate or incomplete information
• request deletion where lawful and reasonable
• opt out of marketing communications
• raise concerns or complaints about privacy handling

To submit a request, contact us at:

[email protected]

We may need to verify your identity before processing requests, which we will handle promptly and fairly.

11. Marketing Communications

We may send occasional service updates, news, or product information.

You can opt out at any time using the unsubscribe link provided or by contacting us directly.

Essential service notifications (security alerts, billing issues, etc.) may still be sent where necessary.

12. Children's Privacy

CabiPro is intended for business use and is not directed at children.

We do not knowingly collect personal information from individuals under 16. If such information is identified, we will delete it.

13. Links to Third-Party Sites

Our platform or website may include links to external sites.

We are not responsible for their privacy practices and encourage you to review their policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• legal changes
• platform updates
• security improvements

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of CabiPro indicates acceptance of the updated policy.

15. Contact Us

If you have questions, feedback, or privacy concerns, please contact:

We believe privacy should be clear, respectful, and transparent — and we're always happy to clarify anything further.